Question 1

What services does The Cleanse Co. & Organization Services offer?

Accepted Answer

We offer a comprehensive range of services including standard cleaning, premium/deep cleaning, luxury cleaning, and various laundry services. Our organizational services cover areas such as closets, pantries, bathrooms, offices, and kitchens. We tailor each service to meet the specific needs of our clients.

Question 2

How do I book a service with The Cleanse Co.?

Accepted Answer

You can book a service by visiting our website and filling out the service request form, or by contacting us directly via phone or email. We recommend booking at least one week in advance to ensure the availability of our services.

Question 3

Is there a consultation fee for organizational services?

Accepted Answer

Yes, we require a $50 consultation fee for all organizational services. This fee will be fully deducted from your final invoice if you proceed with our services. Please note, the consultation fee is non-refundable, even if you decide not to proceed after the assessment.

Question 4

What should I do to prepare for my cleaning or organizing appointment?

Accepted Answer

Before your appointment, please remove any personal items or valuables that you would not want handled during cleaning or organizing. If there are specific areas or items you want us to focus on, or if you have special instructions, let us know in advance.

Question 5

Do I need to provide cleaning or laundry supplies?

Accepted Answer

No, The Cleanse Co. provides all necessary cleaning and laundry supplies. If you have specific preferences regarding cleaning products due to sensitivities or allergies, please inform us prior to your service appointment.

Question 6

What is your cancellation policy?

Accepted Answer

We require at least 24 hours notice for cancellations. The consultation fee is non-refundable, and if you cancel less than 24 hours before your appointment, a cancellation fee may apply.

Question 7

Can I request the same cleaner or organizer for every visit?

Accepted Answer

We strive to accommodate client requests for specific team members, depending on availability and scheduling. Consistency is important to us, as it is to you, so we do our best to ensure you receive the same high quality of service each time.

Question 8

How long does a typical cleaning or organizing session take?

Accepted Answer

The duration of a session depends on the size of your space and the type of service requested. Standard cleaning usually takes 2-4 hours, while organizing projects can vary significantly based on the complexity and client's requirements. We will give you an estimated time frame during our initial consultation.

Question 9

Are there any limitations to the cleaning services provided by The Cleanse Co.?

Accepted Answer

Yes, for health and safety reasons, our cleaning services do not include the handling or disposal of biohazards, including blood and feces. We focus on providing top-quality cleaning and organizing services within the safety guidelines to ensure the well-being of both our clients and our staff. If you have specific concerns or questions about what our services cover, please contact us directly.This addition clearly communicates the boundaries of your services, helping to set appropriate expectations for potential clients.

Question 10

What forms of payment does The Cleanse Co. accept?

Accepted Answer

We accept a variety of payment methods to make it convenient for you. These include major credit cards (Visa, MasterCard), debit cards, and digital payments through platforms such as Zelle, Apple Pay and Cash App. Payment is due at the time of service unless otherwise arranged. Please contact us if you have specific payment questions or need to arrange a different payment method.

Question 11

Q: What services does The Cleanse Co. offer, and are there any additional fees for extras?

Accepted Answer

A: The Cleanse Co. is a professional cleaning service that provides a wide range of residential and commercial cleaning solutions. Our core services include regular house cleaning, deep cleaning, office cleaning, and post-construction cleaning. We also offer specialized services such as spot carpet cleaning, window washing, and appliance cleaning. If you require any additional services beyond our standard packages, an extra fee starting at $15 per job will be applied. This ensures that we can deliver the high-quality service you expect while accommodating your specific needs. Feel free to contact us for a detailed quote tailored to your requirements.